SSL Troubleshooting
Show Hub issues an SSL certificate automatically once your DNS points at us. The status in Dashboard → Publish → Domain & hosting always says what it’s waiting for. Here’s how to read it.
| Status message | What to do |
|---|---|
| Waiting for DNS: add CNAME… | The record isn’t visible yet. Add it, or wait a few minutes if you just did. |
…currently points to something-else | An old record is still there. Delete or edit it so the host points only at Show Hub. |
| …is behind Cloudflare’s proxy | In Cloudflare, switch the record to DNS only (grey cloud). |
One more record: add the _vercel TXT record | Your domain was used elsewhere before. Add the extra TXT record shown in your list. |
| DNS is right — waiting for our hosting to see it | Nothing to do. This usually clears within a minute or two. |
| Issuing your SSL certificate | Nothing to do. Usually under a minute. |
Checklist
Compare records exactly
A single typo or extra character prevents the certificate. Use the copy buttons rather than typing.
Remove conflicting records
A host can have either a CNAME or A/AAAA records. Delete any leftovers, including parking or URL-forwarding records at your registrar.
Check propagation
Open Watch it spread. If most locations show red (old value), the old record’s TTL hasn’t expired yet. Waiting is the only fix.
Check now
Click Check now to re-run every check immediately. Show Hub also checks automatically: often at first, then less frequently over the next few days.
Still not working?
Email support@showhubco.com or use the AI assistant in these docs.